At Healthwatch Calderdale we work on a variety of projects. We respond to feedback from the public to help influence the direction of our work as well as participate in national cooperative work with other organisations. This allows Healthwatch to be reactive and flexible when new problems come up in the community.

If there are issues you think we should be working on, or there are any problems with any of the reports below, please contact us on info@healthwatchcalderdale.co.uk or by phone on 01422 399 433.

Latest Reports > Hospitals

New ideas for 999/111 and ambulance services (2017)


Throughout July & August 2016, Healthwatch across West Yorkshire spoke to patients about ideas the NHS has for improving the service people receive when they call 111 or 999?

Your opinions and suggestions were included in plans to develop ambulance services.

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Hospitals
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Stroke Services


Healthwatch was asked by West Yorkshire and Harrogate health services to engage with patients, carers and the wider public.

We were asked to find out more about what people thought about possible new ways of providing the care that they need when they have a stroke or care for someone who has.

The engagement was aimed at people who have experienced a stroke but did include methods to capture the views of the wider public also.

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Hospitals
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Have you used urgent or emergency care within the past 12 months? (2017)

31/03/2017

During October 2016, we made 5 visits to A&E at Calderdale Royal Hospital to ask people why they had chosen to come to hospital for urgent and emergency care that day.
 
We found that most people go to the hospital for urgent and emergency care when they experience a health emergency or have an accident, however sometimes people go there for other reasons, for example when they can’t get an appointment with their GP or don’t know how to access out-of-hours services.
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Hospitals
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Maternity services (2017)

31/03/2017

Following the Care Quality Commission (CQC) inspection, Calderdale and Huddersfield NHS Foundation Trust (CHFT) asked Healthwatch in Kirklees and Calderdale to support them to embed patient feedback in their maternity journey.  We worked with CHFT to help them improve the way they gather feedback and to look at how they can use feedback as a way to improve maternity services.

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Hospitals
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Electronic patient records


Healthwatch Calderdale were approached by Calderdale and Huddersfield NHS Foundation Trust who asked us to help them get an understanding of patient experience of the new electronic patient record for outpatients.

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Hospitals

Telephone and video outpatient appointments at Calderdale and Huddersfield NHS Foundation Trust


On Wednesday December 11, Healthwatch Calderdale presented its engagement work into the use of telephone/video appointments to the Outpatient Clinic Transformation Board at Calderdale and Huddersfield NHS Foundation Trust.

Healthwatch Calderdale would like to thank all the groups and people who provided feedback to us.

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Hospitals