Healthwatch Calderdale were approached by Calderdale and Huddersfield NHS Foundation Trust who asked us to help them get an understanding of patient experience of the new electronic patient record for outpatients.


Why are we covering this issue?

Healthwatch Calderdale were approached by several members of the public who raised concerns about new electronic booking systems for hospital appointments and we wanted to investigate this matter further.

UPDATE: November 2017

We talked to lots of people about their experiences of the electronic patient system via social media and outreach sessions in outpatient departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.
Click on the download button on the right so see the survey we used.

UPDATE: January 2018

The final report of what patients told us has been sent to CHFT.

We have asked that they respond with a statement on how they are going to address the feedback from their patients.

To read the full report click the download button on the right.