Who we are and what we do
Healthwatch Calderdale is here to gather and represent the views of adults, young people and children living or using services in Calderdale. We want to know what’s working well and what needs to be changed. Together we can make a difference:
We tell the people who run health and care services about your experiences and hold them to account.
We investigate problems and seek solutions.
We have a say in how local services are delivered and designed.
Our voice is your voice. We want excellent health and care services in Calderdale that have been shaped by local needs and experiences. We want to involve people of all ages and from all sections of the community. Please tell us your views.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help share your opinions. We will also encourage those in charge of local NHS and care services to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Your views come first – especially if your voice is the hardest to be heard.
We celebrate what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
We are approachable and responsive
Ask what we’re doing and we’ll tell you. We are keen to make information available in the most straightforward and appropriate way.
Healthwatch Calderdale provides an information, signposting and advice service for the people of Calderdale. The aim of that service is to help you to navigate your way through any difficulties you are having with health and social care services.
People contact us for many different reasons:
- They might be struggling to get access to a service they need or to get an appointment
- They might have heard some information about a service they use and how that is changing, and they want to make sure that they have got the right information
- They might want to make a complaint because they have received a poor service but they are not sure where to start
We want to help people with their queries – we don’t always have all the answers straight away, but we are happy to take away someone’s contact details and get back to them with more information.
If you need some help with a concern, question, or complaint about health and social care services, please do not hesitate to get in touch on the details below.
To find out more about making a complaint about your NHS care click here
How to get in touch
Call us on 01422 399433, send us an email at email@example.com, or send us a message by clicking here. If we do not answer the phone, please leave a message and we will get back to you.
Your enquiry is confidential; we do not pass your information on to other organisations without your permission. If you do want our assistance, we can only support you with your signed consent. You can find our consent form by clicking here.
How to complain about Healthwatch Calderdale
If you have concerns about something we have done, or would like to complain about the service you have received from us, then we encourage you to get in touch. When we get things wrong, we want to hold our hands up and say “sorry”. It’s not always possible to change something that has been done, but we can listen, explain and be honest is our answers.
Call us directly to discuss an issue on 01924 450379 or use the contact form.
Explore more about us
Volunteer with us!
Are you someone who’s friendly and approachable and can work as part of a team?
Is it important to you to give good customer service and support other to people to make positive changes and have their voice heard? Do you enjoy learning new things? Could you support Healthwatch Calderdale by sharing your skills and enthusiasm?
Do you have a few hours or some spare time to share to help to make positive changes in your local area?Read more about volunteering here
Looking for more general advice about health care services?
Find links to information about finding a dentist, registering for a GP, Accessing your medical records and much more!Helpful information and useful links
All the latest COVID-19 information and guidance
We collate as much information and guidance about COVID-19 as we can. National and local government guidance as well as links for health services affected. Contact us if you think there is anything missing or you have any questions regarding the information.COVID-19 FAQ