FAQ

Find below a lot of the questions we are frequently asked. If you ever have more questions or would like any of our staff members to expand on any of the questions here please get in contact with us. 

Contact details

01924 450379 or email us on info@healthwatchcalderdale.co.uk


Healthwatch Calderdale is an independent consumer champion for people using health and social care services – we ask that you tell us about your experience of using your GP, local hospital, dentist, care worker, day centre, care home, etc…, and we use that intelligence to help commissioners and providers to make necessary changes to the way that services are provided.

 We influence local services, give voice to the community, represent that voice locally.  We also:

  • Participate in decision-making via the local authority Health and Wellbeing Board
  • Support individuals and the community to have a voice, through providing advice, information and signposting
  • Represent that voice both locally and nationally through Healthwatch England

You can find out more about what we do by looking at ‘our work’ page, which shows the work we have done.

Healthwatch Calderdale in an independent charity – it’s not provided by any one organisation, but it is managed by a consortium of different charitable organisation in Kirklees. These are Kirklees Citizens Advice, Mencap in Kirklees, Cloverleaf Advocacy, Age UK Calderdale and Kirklees, Barnardo’s, Huddersfield Mission and Voluntary Action Kirklees.

Representatives from each of these organisations take a seat on the Healthwatch Calderdale  and Healthwatch Kirklees Trustee Board, alongside Community Representatives. For more details of our staff team, our board and volunteers, check out the Meet the Team page.

No. Although Healthwatch England is part of the Care Quality Commission, local Healthwatch organisations are being established as fully independent bodies run by local people, for local people.

 

Healthwatch England has been set up to give a national voice to the key issues that affect people who use health and social care services. It has been established as a statutory committee of the CQC.

The main functions of Healthwatch England are:

– To provide national leadership, guidance and support by way of advice and assistance to local Healthwatch organisations

– To be able to escalate concerns about health and social care services raised by local Healthwatch, users of services, and members of the public to the CQC

– To provide advice and information to the Secretary of State, NHS Commissioning Board, Monitor and local authorities.

·  No, your local Healthwatch is commissioned by their local authority and will be accountable to them.

·  Healthwatch England will provide guidance for Local Healthwatch to support them to develop as effectively as possible.

·  Your Local Healthwatch is also accountable to you, the local community that it serves.

 

We can be influential and we can make a difference. We can take the evidence of what you tell us about your experience of local services, and what needs to change to make them better, to those who commission and provide those services and put the case for change.  We’ll act as their “critical friend”. But they have to listen to us and they have to respond to us – it’s a legal obligation on them.

Healthwatch has a number of legal powers under the Health and Social Care Act 2012:

·  To gather people’s views on, and experiences of, the health and social care system.

·  To send trained representatives to enter and view local services to speak to patients and service users, and observe services being delivered.

·  To produce reports, make recommendations and get a response from commissioners and service providers.

·  To have influence on local commissioning decisions through membership of the statutory health and wellbeing board, and involvement in preparing joint health and wellbeing strategies.

·  It can feed views and recommendations to Healthwatch England who can take action at a national level if needed.

Our remit covers any provider of health and social care that is in receipt of public funding.

The principal funders of local Healthwatch are Local Authorities.

You can contact Healthwatch Calderdale if you would like to speak to someone about your personal experience or have feedback about a local health and social care service.  Your feedback and experience will be collated by Healthwatch Calderdale and passed onto the relevant providers and Healthwatch England to help identify trends so that any issues can be addressed.

Healthwatch Calderdale can also help you to find your way around the complex health and social care system.  For example, if you want to know why you haven’t received a hospital appointment or if you want to make a complaint we can tell you the most appropriate people to contact.

You can also contact us if you would like to volunteer for Healthwatch Calderdale .

You can apply to become a volunteer for Healthwatch Calderdale.  Please visit our ‘get involved’ page for more details on how to do this.

Clinical Commissioning Groups (CCGs) were set up under the Health and Social Care Act 2012 and became operational on 1st April 2013 replacing the former Primary Care Trusts.

CCGs are groups of General Practitioners (GPs) who control the local NHS budget and are responsible for planning and commissioning local health care services.

All GPs must belong to a CCG.

CCG – Clinical Commissioning Group

CIC – Community Interest Company

CQC – Care Quality Commission

CVS – Council for Voluntary Service (common name for local voluntary sector infrastructure organisation providing support and representation for voluntary and community organisations)

DH – Department of Health

HWB – Health and Wellbeing Board

HWE – Healthwatch England

JHWS – Joint Health and Wellbeing Strategy

JSA – Joint Strategic Assessment

LA – Local authority

LGA – Local Government Association

LHW – Local Healthwatch

NHS – National Health Service

NHS Institute – NHS Institute for Innovation and Improvement

NICE – National Institute of Clinical Excellence

PALS – Patient Advice and Liaison Service

PPG – Patient Participation Group

VCO – Voluntary or Community Organisation

VCS – Voluntary and Community Sector (also known as the third sector)

Other languages

Google Translate is a free, multilingual machine-translation service provided by Google Inc. to translate written text from one language into another. You can use it to view the Healthwatch Calderdale content in a number of languages.

Please note that because Google Translate uses statistical matching to translate rather than a dictionary/grammar rules approach, translated text can often include errors. We apologise in advance if this happens, but do hope that you will find this service of interest, and of use.

Go to Google Translate to read this site in the language of your choice.


Explore more about us

Volunteer with us!

Are you someone who’s friendly and approachable and can work as part of a team?

Is it important to you to give good customer service and support other to people to make positive changes and have their voice heard? Do you enjoy learning new things? Could you support Healthwatch Calderdale by sharing your skills and enthusiasm?

Do you have a few hours or some spare time to share to help to make positive changes in your local area?

Volunteer with us here!

Looking for more general advice about health care services?

Find links to information about finding a dentist, registering for a GP, Accessing your medical records and much more!

Helpful information and useful links

All the latest COVID-19 information and guidance

We collate as much information and guidance about COVID-19 as we can. National and local government guidance as well as links for health services affected. Contact us if you think there is anything missing or you have any questions regarding the information. 

COVID-19 FAQ