Mydentist Halifax

Its almost impossible to get through to anyone on the phone, it just rings and rings or I when I have spoken to someone I was told I would be called back and I was not so I haven't been able to make an appointment.

Difficult getting to speak to someone on the phone to book. No NHS appointments but they offer their cost plan which is not fully private I think but costs more than NHS. It's too expensive but there's no alternative.

Most dentist work part time so limits access. dreadful experience trying to ring never get call back ..manager promises to respond but never does .....given nhs shortages this company can't afford to give poor service..

Trying to call to re arrange sons appointment to be told I'm 5th in the queue. I have been sat waiting for 1 hour 52 minutes. I do not believe it takes this long to speak to 4 other patients. The offer to leave a message is pointless as they never ring you back. I have been number 1 in the queue for over half an hour. Absolutely appalling service. The surgery is clearly too big with not enough staff and the whole attitude has gone downhill since all 3 practices merged into the one. Unbelievable.

I joined a s a private patient, service is terrible left stood outside for half hour missed my appointment. Tried on 3 occasions to complain to practice manager was never able to speak with them. Rang head office made a complaint was told the practice manager would call me back next day that was a week ago. They have no customer service just want your money.

I popped in to see if I could register as a NHS patient, as I have cracked a tooth, but the staff at reception were more interested in chatting amongst themselves and finishing the tea/coffee.

After the brief two minute wait, for them to finish I arrived at reception to ask, if they were taking on NHS patients, I received no real indication as to whether they were or not, nor was I asked what my problem was. Instead the member of staff gave the usual spiel of what paid services they could offer.

I personally wouldn't be asking for NHS dental services if I could afford for private services.

I'm am reluctantly giving them 1 star for staff attitude, waiting time and quality of care because its the lowest mark I can give, the reality of the services they offered to myself, even the 1 star is too high

have rang several times over a period of weeks - last one got to 50+ mins, number 2 in the queue then got cut off + wife and two sons not given a dentist since the original one left - too large an organisation?

They give you a date and remind you to come.
They treat people personally.

Still ongoing after 12 weeks...tooth has been infected twice. Extraction is now only treatment