Ridiculous waits to get through on the phone
Trying to call to re arrange sons appointment to be told I'm 5th in the queue. I have been sat waiting for 1 hour 52 minutes. I do not believe it takes this long to speak to 4 other patients. The offer to leave a message is pointless as they never ring you back. I have been number 1 in the queue for over half an hour. Absolutely appalling service. The surgery is clearly too big with not enough staff and the whole attitude has gone downhill since all 3 practices merged into the one. Unbelievable.