Calderdale Royal Hospital Healthwatch Calderdale

Excellent

Ear Nose and Throat

January 11, 2025

In the last three years I have been checked for a suspected stroke which thankfully was nothing. Shingles attack in one of my eyes. Physio for plantar fascia.Treatment for my hearing.All four departments were excellent. The staff were absolutely on the ball.

Anonymous

Admitted for pancreatitis, not much care give

West Yorkshire

January 10, 2025

I was in for pancreatitis. The gastro team failed to even see me. I was in a&e for 13 hrs in a chair, then I finally got a bed, to then be moved to a ward. The staff seemed nice, however they lack understanding of pancreatitis. I was told to eat, but previously been told not to my the gastro team. I was told I wasn’t allowed my normal drugs because it wasn’t on the screen! Then on my paperwork they lied about what medication I had taken. I was treated for a condition I dont even have, but someone put it on my notes. I was sent home with no pain medication, and while still suffering an acute attack.

Anonymous

Fantastic care on ward 5

November 15, 2024

Ward 5 provided me with fantastic care. All the staff were so lovely and personable. Even though they were rushed of their feet they gave me so much time and attention and explained everything to me so thoroughly, i felt very reassured i was in safe hands.

Anonymous

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback. The team on ward 5 will be delighted to hear how much you appreciated the care and attention you received.
I am so pleased to hear that the team explained everything to you so well, and that this helped to make you feel safe during your stay with us.
I hope you are feeling better now, and thank you again for taking the time to share your feedback.

5 star

November 15, 2024

5 star

Anonymous

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback and the 5 star rating.
Unfortunately I am not able to see which team / area provided the experience which you rate so highly, but your feedback is much appreciated.

5 star

November 15, 2024

5 star

Anonymous

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback, and the 5 star review.
Receiving such positive feedback is appreciated by the whole team at Calderdale and Huddersfield NHS Foundation Trust.

2 star

November 15, 2024

2 star

Anonymous

Reply from Calderdale Royal Hospital

Thank you for sharing your feedback rating. If at all possible, it would help us to improve our services if you could kindly share some information which led to your rating.

5 star

November 15, 2024

5 star

Anonymous

Reply from Calderdale Royal Hospital

Thank you very much for the 5 star feedback. It is great to see that your experience at the hospital was so positive.

short wait for appointments

November 15, 2024

5 star

Anonymous

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback. I am very pleased to hear that you had a short wait for your appointment, and rated the service to be worthy of 5 stars.
The team will be delighted to hear the feedback.

Audiology department are first class

October 9, 2024

I have been a patient of audiology since I moved here 2 years ago and have found them brilliant, much better than where I previously lived. I have attended at both Calderdale and Acre Mill for appointments and the facilities have been modern, the staff helpful and the care wonderful. I have a life-long issue so having confidence in the service is important to me.

AA

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback. I am really pleased to hear that your experiences within the audiology departments have been so positive.
We know that having confidence in the team and care with which they provide can make a huge difference to individuals. It is super to hear that this is also important to you, and that you have felt confident due to your experience.
I have shared your feedback with the audiology team, who I know will be delighted to hear it.
Best wishes, Vicki Drummond

Cardiology experience

Cardiology

April 15, 2024

I had an incident back in Sept 2023, where I was advised to go to A&E, and the results of the tests showed raised troponin levels and an abnormality on ECG. After further tests, I was discharged the following day and the consultant said I needed to to see a cardiologist for an echocardiogram.

I waited for an appointed for several months while I was in agony with chest pain, which was radiating to neck, jaw and shoulder and left arm for all that time. I went to A&E a couple of times due to chest pains and also ended up going to see my GP.

I eventually saw a cardiologist and then had an echocardiogram on 4th Jan 2024 and did not receive the results until I checked my online records, only to find a letter on 4 March 2024, two months later!!!!!!!! but the cardiologist did not even contact me to explain the results considering the results were very concerning.

I am not a medically trained person and was very astonished that the cardiologist did not have the courtesy to call me and explain the results (results that were of great concern) and way forward.

I rang the secretary and raised my concerns with her. She said she would get the consultant to call me - but he never called. I had to wait a few more weeks to receive a letter from him with an appt for cardiac MRI scan.
Very appalling treatment of patients.

I am in constant chest pain, which is getting worse and I am getting very concerned that I am having to chase my results etc. It is very concerning and worrying.

Anonymous

Reply from Calderdale Royal Hospital

I am very sorry to hear that this has been your experience, and appreciate that this has led to both your frustration and concern and added to your worries arising from your health concerns.
I do hope that your chest pain has now eased, and you are being supported with your health needs.
I will share your feedback with the cardiology team as we are very keen to identify improvements in partnership with people who use the hospital services. We are unable to identify your particular case with the details we have through this platform, so if you are well enough and would like to share more detailed feedback or suggestions this would be very much appreciated. You can do this by contacting the PALS team (01484 343800) who will be happy to connect you with a member of our Patient Experience Team. In the meantime we will use the feedback you have shared to highlight areas we need to focus upon. Thank you very much for taking the time to share your feedback, particularly when you are have been unwell.

Calderdale Royal Hospital