Station Road Surgery

Contact

01422 410433

Station Road
Sowerby Bridge
West Yorkshire
HX6 3AB

Location

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Reviews (20)

Referral went missing

October 9, 2024
The GP referred me for hospital checks but I heard nothing back. Left it about 2 months to hear from them but heard nothing. I phoned the GP and they said it was sent and I'd hear from the hospital. I asked for details for the hospital and was given a general number, but I didn't know which service it had been sent to. Made a guess and was passed around people but no-one was able to tell me if I was on the hospital system, so the GP had to do it again.
TY

Stop pushing for online services

October 9, 2024
The time you are with the doctors and nurses is very good, but there's always a push on doing everything on the website or an App. I don't have a phone with internet access and I don't think the admin staff take that on board.
MH

Always had good experience

October 9, 2024
Apart from the morning rush to book an appointment, once you get there the experience has always been positive. I've always felt listened to and taken seriously and treated well.
GH

terrible service

February 10, 2024
terrible service phone lines are always busy
you can never get an appointment but if you walk past the surgery theres no one ever sat in the waiting room
its just an empty room with a rude receptionist or 2
everything has to be done online and anyone of an older generation has no chance like myself coming up to retirement ,you just have to look at the reviews online the place needs closing or staff need retraining even the practice manager is rude
Anonymous

Feel listened to

June 28, 2023
I am wary of going to the doctors because of Covid still but I feel listened to here. I have dizzy spells & I feel I am taken seriously. There is still some investigation needed but I feel reassured it's being explored. I have autism and they understand me well.
Anonymous

Totally incompetent staff

October 10, 2022
My brother has type 2 diabetes and has to take insulin everyday. He has needles on repeat prescription which for the second time have FAILED to be ordered for him. Over a week late now. First time this happened had to drive over to the Bradford Royal Infirmary to pick some up for him. They have also failed in ordering other repeat items he needs. Totally incompetent staff.
Anonymous

Good experience

August 2, 2022
I am 17. I was nervous contacting them for an appointment as previously my mum did this but I wanted independence.
It was about 2 months ago & I phoned and told the person who answered the phone why I was calling.
They advised it was something I could speak to a nurse about. I was phoned by a nurse at a time good for me & she could help me over the phone but said I may need a blood test. I visited for that a few days later.
I then had another phone call a week later with results & prescription to collect.
It all worked well and I am happy with the outcome.
Anonymous

Support for learning disability

June 27, 2022
They are good at sorting my prescriptions. They are helpful when I go to see them. I have a learning disability & they understand my needs.
Shaun

Phone appointments preferred

June 27, 2022
Good with children, I can always book appointments quickly for them. Not as good with adults with longer waits.
Phone appointments work well as they suit home/work life balance. Rare to be able to book an appointment after work (after 5pm) they always go quickly so I would prefer phone appointments offered first to avoid having to take time off work.
Rona

Not even verbal consultation just text

June 14, 2022
Very poor. Rang for appointment and got an online link to write in 300 characters my symptoms. Asked for a phone call and got a text message not really addressing my symptoms with a message to ring for a telephone call to speak to the physio which I can’t have until July 1st. Asked for a phone call and got a text. This is the third time over several months when I needed a doctor that I just got a text.
Anonymous