Mydentist Halifax

This dental practice opened in October 2019 and saw 3 surgeries amalgamated into one at Broad Street, Halifax.


01422 416722

Unit 6a
Broad Street Plaza
Broad Street
West Yorkshire


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Reviews (6)

Ridiculous waits to get through on the phone

September 2, 2021
Trying to call to re arrange sons appointment to be told I'm 5th in the queue. I have been sat waiting for 1 hour 52 minutes. I do not believe it takes this long to speak to 4 other patients. The offer to leave a message is pointless as they never ring you back. I have been number 1 in the queue for over half an hour. Absolutely appalling service. The surgery is clearly too big with not enough staff and the whole attitude has gone downhill since all 3 practices merged into the one. Unbelievable.

Made a complaint, still waiting to hear

June 26, 2021
I joined a s a private patient, service is terrible left stood outside for half hour missed my appointment. Tried on 3 occasions to complain to practice manager was never able to speak with them. Rang head office made a complaint was told the practice manager would call me back next day that was a week ago. They have no customer service just want your money.

Asked about registering as a NHS patient

April 1, 2021
I popped in to see if I could register as a NHS patient, as I have cracked a tooth, but the staff at reception were more interested in chatting amongst themselves and finishing the tea/coffee.

After the brief two minute wait, for them to finish I arrived at reception to ask, if they were taking on NHS patients, I received no real indication as to whether they were or not, nor was I asked what my problem was. Instead the member of staff gave the usual spiel of what paid services they could offer.

I personally wouldn't be asking for NHS dental services if I could afford for private services.

I'm am reluctantly giving them 1 star for staff attitude, waiting time and quality of care because its the lowest mark I can give, the reality of the services they offered to myself, even the 1 star is too high
Richard Simonet

can't contact them on the phone

February 22, 2021
have rang several times over a period of weeks - last one got to 50+ mins, number 2 in the queue then got cut off + wife and two sons not given a dentist since the original one left - too large an organisation?

Good dentist

April 26, 2017
They give you a date and remind you to come.
They treat people personally.

Root Canal Treatment

June 29, 2016
Still ongoing after 12 weeks...tooth has been infected twice. Extraction is now only treatment