Unable to contact the practice via telephone.
I have just spent 1hr 15mins on the phone in a queue - I was caller No6 when I joined. I was No1 in the queue for 30 of those minutes. I had to opt to leave a voicemail, let's see if I get a reply? Last 2 times I have left a voicemail I have got no reply. The practice was great before it moved to the Plaza - which is a shame. The service since then is diabolical. I've managed a large helpdesk that took 1000's of calls and I can't understand why their telephone queues are so long. They never used to be. But stuck with the dentist as no dentists are taking on NHS patience. I did complain via email in August but that has not helped. The care provided is good - it's just getting to speak to them to get an appointment.