Clough Dental Surgery

Just wanted to show my appreciation to the receptionist, Haley and the nurse. You are all so caring, professional and dynamic. A great team focused on the client. Many thanks.

Had an appointment during lockdown and was informed I would be placed on a waiting list and be contacted for treatment. This never happened.
I then rang and booked an appointment and was left feeling rather concerned that according to the receptionist my records were incorrect. I didn't attend the appointment due to 1. Been concerned 2.unwell.
I couldn't get through on the phone they have no answer machine in place and after numerous attempts to call I gave up.
Considering you can only see a dentist on certain days this makes it difficult to attend.
I then call to apologise and ask am I still registered and am met with a receptionist who tells me if I am that bothered that I thought my details were wrong I should go find another dentist. Absolutely disgusted at the attitude of the receptionist who then tried to deny telling me to go elsewhere and due to the distress of her attitude I ended a call. Now left in pain with no dentist.

Telephoned this morning to gain advice on potential infection of wisdom tooth, within an hour had received telephone consultation with Dentist and within a further hour or so had a delivery of mediction from a very caring receptionist. Overwhelmed with the kindness, as being classed as an oldie, I am in isolation due to virus.