Beechwood Medical Centre
Based on 2 reviews
Can't get an appointment at all to see my des
April 4, 2018
Tried to book an afternoon appointment at the surgery today with my designated gp. Was told my GP is leaving so I asked for an afternoon appointment with the other gp they set up for me to see consistently. No appointments for an afternoon, either face to face or over the phone, at all! Can't make a complaint in the surgery or over the phone, no forms. I have to write an email, no name given, to make a complaint! I have ptsd and border personality disorder and find this most disturbing. All I want is to see the same doctor and not have to see a different one every time. If you try to get an appointment over the phone you have to divulge confidential information to a receptionist. I'm left now with little options to see or even speak to a doctor. I can't make morning appointments due to not being able to sleep at night due to illnesses, so I have literally no choice but to move surgeries if I wish to see a consistent doctor in an afternoon. By consistent I don't mean every day, just the same one when an appointment needs to be made. So if I want to make a complaint I have no name to send it to, just the surgery, which effectively means it'd be an open email! Surely that's not right??
major issue with getting appointments
October 23, 2017
In trying to get an appointment I was asked by reception staff for symptoms and details I was not able or willing to discuss. They were very obstructive and difficult to deal with and in no way a caring or a quality service.