This surgery, is let down by reception staff
I needed blood tests for hormone levels, the first three sets of blood tests at that time excluded oestrogen... because the nurse chose to request a hirsuitism blood test, rather than an oestrogen blood test. On the fourth occasion, when oestrogen was requested, the test was done. On numerous occasions my prescriptions have 'Gone Missing' the reception staff would assure me (VERY STRONGLY) that they had been sent to the pharmacy, however on three occasions when the reception staff changed, the new person looked in the box to the left of the reception desk, and found the prescriptions were actually in the box, inside the doctors reception area, NOT at the pharmacy. More recently I was asked to contact the surgery for an annual review. I called many times, but failed to get an answer, the calls were either ringtone no reply ending with a network disconnection message, or repeated busy tone. I received another message announcing that this was the second time they were contacting me, (as if I was in some way responsible for their service being inaccessible to me) the next available day I had to ring 57 times to get through. I was offered a do it yourself kit of responses to online messages and a blood / urine test, the receptionist did not advise that the online service would involve an internet domain registered in the united states and supported by Amazon. I felt very uncomfortable dealing with AMAZON so I re contacted the surgery and requested a personal checkup instead, this was rejected several times by the reception staff, who would not identify who had responded on the emails. (Most unprofessional) eventually, today, I got through to the booking line again, and was dealt with by a trainee, who was MUCH More helpful. and it only took me 157 calls to get through to that person. On one occasion I did get answered by an answering machine, which gave me opening times which were different to the ones that reception were giving me, and asked me to call back between 10am and 4pm... I was calling at 1:45pm. which was inside the dates and times when the service was supposed to be operational. This is , to the best of my knowledge, the better surgery in the area.