Very hard to get medication reviews.
The practice has no interest in helping people. I have had several real problems accessing medication prescribed by hospital consultants which are repeat prescriptions. I am constantly told I need a medication review and that they get a lot of letters. I was told online to contact practice to speak to a GP to access help. Then I was told when I followed that instruction issued by them to call the practice that I could only use the box outside? Over and over to use the box outside. I was repeatedly told that's the only way to acces the medication even though I had received a message on line to speak to the practice. That I couldn't have the medication as they didn't have the letters so no medication. I was told to call 2 hospitals to get the letters resent. They can't get my history correct and say that they are confused yet they receive letters with clear instructions from the hospital consultants. I am constantly told I need a medication review. Yet I never receive one. It creates problems. I have never experienced such a unprofessional doctors practice. The staff at the hospital assure me all the letters have been sent . The practice deny the existence of the letters and say no letter no medication. I have had to use NHS 111 service to access emergency prescriptions before since joining the practice. It's really not acceptable mistakes happen but the rudeness and shocking way the staff deal with it is unacceptable. I have never experienced problems accessing medication before I had the unfortunate situation of ending up at this practice. Terrible . A bad practice to end up at if you need regular medication. I can't believe every letter is missing. I was given a prescription from the hospital to start my medication change and as I know there would be problems due to culture if practice my specialist nurse wrote an additional letter as I was nervous they wouldn't acknowledge the hospital consultants letter. I explained to the consultant weeks ago that the practice will take a very long time to cooperate I said it can take months for them to see a letter and usually if I leave it a few weeks and ask for help the stock response is we get lots of letters we can look for yours. My specialist nurse also wrote a letter confirming new medication. Very rude and aggressive staff. Very defensive . The practice partners are the worse but there are some lovely locum staff who will help all they can. Obviously most of these work remotely from the practice and aren't engrained in the bad culture/ leadership issues involved with this practice.