Cannot get an appointment
Something has gone wrong with this practice. It is difficult to talk to anyone let alone get an appointment. On line there are no GP slots available. There is just one session available (4 telephone appointments) with a practice nurse five weeks ahead. The practice relies on telephoning on the day to get seen, which would be okay if you could get through. The holding system has a tendency to cut you off and kick you out of the queue. There are so many things that need addressing. I get the feeling that staff are feeling overwhelmed and on the sharp end of people's ire. It feels like a siege mentality for them. Someone/somebody needs to cut through all of this and get a grip of the practice. I feel sorry for the staff, sorry for the people of Todmorden being so poorly served. If the practice were a school I think it would be closed down and the students relocated. I currently feel I would like to move as I have had much better experience in two other practices in the last ten years.