registered patient. Nightmare. Rude and uninterested receptionist. I then had to explain to her how the nominated pharmacy thing works for prescriptions as she couldn't get her head around the concept of it being sent electronically to them. The two people in the queue in front also were getting annoyed at her incompetence so I know it can't just be me. Thankfully convinced my father to change surgeries.
and waiting for a call to be answered is extraordinarily long. Once your call is answered the attitude of staff is appalling. As previous reviewers have noted, you think you've finally booked an appointment with a GP only to turn up and find out you've got an appointment with the Practice Nurse, even with over a weeks notice.
2) The Practice Nurse does not listen, do any follow-up and/or cancels appointments after tests have been taken.
3) Long-term and persistent health problems (over 5 years in this instance) are not fully assessed, treatment is constantly delayed and/or ignored. In my case, all referral requests have been denied.
4) Staff are dismissive and will talk over you when you try to explain health concerns. They just don't listen which means health problems become significantly worse over time, especially without adequate treatment.
5) Their NHS Choices review page has been altered from 2 to 4 stars, and from 53 to 4 comments, hence the increase in rating. All previous comments have been deleted, which is not a true reflection of the quality of care they're providing (considering just 43% of patients would recommend the surgery according to NHS Choices).
I am desperately trying to find another surgery who might take my concerns seriously or at least attempt to undertake follow up work.