Phone appointment issue
I am 17 and when I last needed to be seen I was 16. They gave me a phone appointment but then asked to speak to my mum. I was cut out of the conversation even though it was about me. Had I been in the room I think I would have been part of the conversation about my health needs. I think phone or online appointments are a good idea, but for people my age (where parents may still be involved) they need to include us too.