Single Point of Access (SPA)

The Calderdale and Kirklees Single Point of Access team receives referrals for adult mental health services in Calderdale and Kirklees and also some older people’s referrals. The team screens all referrals for urgency i.e. whether they need a response within 4 hours or 14 days. They meet with people who have been triaged to need a routine face to face assessment of their needs (currently within 14 days).

Contact

01924 316830

Beckside Court
2nd Floor
Batley
West Yorkshire
WF17 5PW

Location

Leave your feedback


Reviews (3)

They are not particularly helpful

May 14, 2021
Do not listen, they are not patient focused
Anonymous

Autism complaint

April 28, 2021
I have too much to say to put in this little box. Disgusted in their gaslighting and incompetence when dealing with a person with autism. Will be written up fully in an official complaint.
LB

Failing People with Mental Health Issues

August 4, 2018
I was referred to this service by my GP and have contacted them on five separate occasions in an attempt to make an appointment and/or access the service. A day after my third telephone call, I received a letter asking me to contact the service and also threatened me that if I did not contact them they would discharge me.

After another two telephone calls an individual finally called me back and stated that they would send me an appointment to assess my mental health needs. Two days later I received yet another letter asking me to contact the service to arrange an appointment and again threatened me with being discharged!

It should be noted that whoever answers the telephone requires training on how to handle calls from patients, their attitude is appalling and they evidently have difficulty referring patients to the appropriate members of staff. It is deeply frustrating and disheartening for someone who is in mental health distress. I have already lost confidence in the service and haven't even managed to get an appointment yet!
Anonymous