I have found it difficult to get appointment
I have a history of skin cancer and have recently developed a worrying symptom. I used the practice's new Patchs website to try to access an appointment. The website asks a range of questions, which I answered fully. I then received a message saying there were no appointments available today and I should call the surgery. Nowhere on Patchs does it make it clear that appointment requests are for the current day. I tried again, explaining my worries and that I didn't need an immediate appointment, but got exactly the same reply, which leads me to think that no-one is reading the requests in full, but simply pressing a button when they see 'appointment request'. I then telephoned and, after being cut off after several minutes, managed to speak to a receptionist who told me I should call again at 8am the following morning as there were no appointments available. I said I was happy to take an appointment in the near future but was informed that they didn't make advance appointments. I have fallen victim to this Orwellian system once before and it took me several goes to get something as simple as a medication review. I have given feedback on the Patchs system, which I believe is poorly worded and not particularly user-friendly.