Manner in which staff member gave a diagnosis
Waiting on phone for 1hr 15mins then cut off. Went to surgery to book appointment, a patient walked out didn’t want to wait for her appointment but receptionist would not give my husband the appointment me to although he was there, complete waste of NHS resources. Told to go home and take a photo of infection on his leg and some one would contact him within forty eight hours, no-one did so another journey to surgery . Their system had been down and photo had not been received, they tried to send the photo and did not know how to work the system. A medical person of some kind, not a doctor rang as the photo more by good luck rather than good management had actually uploaded onto their system, he told my husband that he would consult with his colleague, presumably a doctor and ring back. When he rang back with his diagnosis his manner left much to be desired, his delivery of diagnosis was, ( well it could be cancer or worse). Not a good delivery when you think you have another flare up of dermatitis. Not impressed by the appointment system being used, it seems that an appointment must cost more by having staff doing triage then speaking to a doctor who tells them to call back the patient with the diagnosis .