NHS Calderdale Clinical Commissioning Group


01422 307400

5th floor, F Mill
Dean Clough


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Reviews (1)

Advice on service contract failings

May 22, 2018
I was signposted to CCG by NHS England, who explained , that the CCG had the responsibility for the management of Hospital contracts bought in from other areas, in the absence of that service in Calderdale or Huddersfield.
I have experienced considerable problems in accessing timely treatment at LGI. And could not see that it would improve going forward.
The knock on effect included , having to set aside , treatment plans prescribed by a Consultant at Calderdale Royal Hospital and difficulties in the management of my health, by the uncertainty and contradictory statements, that I had been told by staff at LGI.
This has been compounded by:
The incompatibility of computer systems, limiting the sharing of medical information between Leeds & Calderdale & Huddersfield Trust;
Failure to acknowledge or respond to Patient Liaison Services approaches at LGI.;
Waiting times for appointments and treatment , greatly in excess of that set out in NHS Constitution.
I think I envisaged, that NHS England in signposting me to CCG, considered there being mechanisms in place, within the CCG, to monitor the effects or impact of contracts on service users or any implications on access to healthcare.
Over the course of two lengthy phone calls, outlining issues over an 18 month period, with clearly knowledgeable staff at CCG,
I made clear my reluctance to set forward a complaint to Leeds Hospital Trust, having already received verbal apologies, from a Business Manager, based at L.G.I. on specific aspects of my own care and that I had spoken with Health watch.
In the final outcome, I was signposted to Calderdale Health watch to consider advocacy for a complaint and am unclear as to the purpose of CCG