Struggle to get through via the phone
After struggling and ringing 15 times in one day, eventually got a telephone appointment, GP was very helpful but I had to ring the surgery back to book an appointment for bloods. After ringing several times again decided to go into surgery to book appointment, was offered appointment at another surgery, this was fine. Two days later received a call from surgery to state that the GP wanted to book a routine call following the blood results, was offered 4 weeks down the line, I queried this but accepted it. However after still feeling quite unwell decided to call to see if I could get an "urgent" telephone appt on the day, several calls later, either call rings out or puts you in a queue then cuts off or when you ring again the call queue is full. I understand there are issues with staffing etc but the extra stress of trying to call so many times does not help when you are already unwell.