Appointment confusion
I have had issues with this practice for many years. You cannot get face to face appointments at all. I recently turned up to a face to face appointment that after a telephone appointment with a GP and the receptionist was clearly over whelmed. She told me I wasn't booked in even though I had a text message to say this. She didn't accommodate me as I had taken time off work etc. It was the GP who had made the appointment for me in the first place.