Dreadful practice Poor service
I requested a medication review it took 2 months to actually get it. My medication was altered and I was assured it would be available on repeat, it if course wasn't. There's no complaints procedure and reception told me to complain by letter and I pointed out the complaints procedure is either that or ask to speak to a manager and I had no faith in any letter even being acknowledged I demanded to speak to a manager, did try to sort my issue out but next month the same issue, she also told me if I didn't like the service I should find another GP. I went back to reception having had a message medication was ready, but it was wrong again and reception was rude and condescending so whilst remaining polite and without swearing to voice my concerns. I received a letter about my threatening behaviour and threatened with being kicked out of the practice. Long and short of it I have had altered medication for 3 months and have never actually had it and now getting my old medication is a monthly battle and apparently I'm the one in the wrong, not the incompetence or the staff or the lack of a complaints procedure. I have raised 4 official complaints and had to speak to a manager on 2 occasions and my medication is still wrong. I have no idea how this practice got a 'good' so I thought I would ensure people know the truth about the poor level of service.