Church Lane Surgery

I have regular medication and have never had any delays or issues with getting new prescriptions and the health checks are done when needed.

I have had a few appointments at Church Lane over the past 12 months for an ongoing health issue and I've had good support. The GP had been understanding, the nurse calmed my nerves for blood tests as I don't like them and prescriptions/repeat prescriptions have been issued timely.

As you need to call at 8am to get a same day appointment it's hard if you have kids to try get to school in the morning. A few times by the time I've got an answer all the appointments have gone.
I have used 111 and although you have to answer loads of questions that has worked better for me. It would be better if 111 could see your medical history.

I am on regular long-standing medication and it's easy to order online when I need to. I have frequent check ups but the surgery knows my history and knows when to bring me in or just give me medication on repeat.
I prefer to do things online as it's easier than calling in or waiting on hold on the phone.
I have had a telephone medical appointment and that was better for me as I am on maternity leave and would have to attend with my children.
The only downside is when I do attend the car park is always full and parking isn't easy round there.

I was travelling South from home and realised that I required medical advice for a worsening health issue (though not life threatening). I was able to call the surgery from the train, describe the issue briefly to reception, agree a call back from GP, Dr. BH, provide photos of the condition, have a further call back and within four hours of the original call to the surgery I had collected much needed medication from the pharmacy nearest to where I was staying in Cambridge, now fully recovered after a 7 day treatment course. Outstanding service and all done in a very friendly yet professional ,manner by all involved. Well done to the Church Lane Surgery team.

everyone has always treated me so well here and I have always felt really well looked after by everyone from the receptionists to the GP's and clinicians.

I am 17 and I needed to speak to a doctor. I phoned and told the receptionist why and asked if my appointments could be after college and they were able to get me a phone call with a doctor who helped me.
This is much easier than having to go in person.
I would want phone appointments or something on video rather than having to go, if medically it's best,
I also asked if they would tell my parents & they said no. I feel at my age that is best for me.

I have attended this doctors since I was a baby. The only issue I have is booking appointments with doctors. I have had plenty of appointments for various reasons.

All staff are extremely helpful, polite and friendly. Booking online and ordering medication is very easy. GP takes the time to read my notes before I am called in. He has been extremely encouraging on my weight loss journey. He always listens to me and then makes suggestions and I always feel involved in any decisions which need making.