long wait for appointment
After my referral, I was sent a letter with an appointment within 1 month. Unfortunately, the date for the appointment was not appropriate for me so I called the department to change it. It was really straightforward to cancel my appointment and was told I would be contacted with another date. However, a fortnight later I had still not heard anything so I rang up to chase it and I was told a letter had been sent to me (which I did not receive) but the receptionist was able to tell me over the phone when the appointment was for. I was shocked to hear there was almost a 6 month wait and I was told this was the next available appointment. The wait was a little frustrating given that my initial appointment given for only a month after the referral was made so I did feel like I was being punished for not being able to make the appointment but i suppose that's just the way it is.