Overgate Hospice got in touch with Healthwatch Calderdale to ask if we could support them to gather feedback about their services currently and the services they would like to provide in the future. Overgate Hospice felt that working in partnership would help them to reach more people and, as Healthwatch Calderdale is an independent organisation, people would feel comfortable giving us their views.
Overgate Hospice provides expert care, support, advice and information for patients and their families, carers and loved ones. Overgate Hospice began caring for the Calderdale Community in 1981.
Living with a life-limiting illness can affect a person in many ways. After being referred to Overgate Hospice, the team work in partnership with the patient to provide the care and support depending on their individual needs.
We have worked previously with Overgate hospice so when they contacted us to ask for our support in this research, we wanted to help. These are some of the things that Overgate Hospice wanted us to find out – what current patients and their families and friends feel about the hospice services, the awareness the general public has of the hospice services and any barriers people have to accessing care.
Our findings were that feedback from patients, service users their carers, family and friends was overwhelmingly positive for Overgate Hospice, in terms of quality of care and treatment, support given and how people feel their opinions and ideas are listened to in relation to their own or loved one’s health & wellbeing. Over 98% of patients, service users, their carers, family and friends would recommend the hospice to others.
There is some work to be done on raising awareness of hospice services so that people know more about the range of care, treatment and support on offer and don’t just think of the hospice as a place where people die.
Our engagement has highlighted that some improvements are needed around the referral pathway so that information about and access to Overgate’s services is as straightforward as possible.
The full report will be available here to read in full soon.