Who can you complain to?

The most direct method of making a complaint is to complain to the service provider who gave treatment to the patient.

If your complaint involves more than one health/care organisations the organisation that receives your complaint must then co-operate with the others to ensure you receive a full response.

Calderdale and Huddersfield NHS Foundation Trust: They run both Calderdale Royal Hospital and Huddersfield Royal Infirmary services.

Write to: Patient Advice and Complaints Service (PACS) Calderdale and Huddersfield NHS Foundation Trust, Acre Street, Lindley, Huddersfield HD3 3EA.
Email: patientadvice@cht.nhs.uk
Tel: 0800 013 0018

Complaints about GPs, dentists, pharmacists or opticians: It is best to approach the practice manager as soon after the incident as possible and they may be able to deal with your complaint quickly and easily. You can use our standard complaint template to base your complaint on.

If you have tried to resolve your complaint about GPs, dentists, pharmacists, or opticians and are not satisfied, or if you feel unable to complain directly to the service provider you can register an official complaint with NHS England

South West Yorkshire NHS Partnership Foundation Trust: A range of Mental Health Services are delivered by South West Yorkshire NHS Partnership Foundation Trust (SWFT), including inpatient care, community mental health services including some children’s mental health services and intensive home-based treatment.

Write to: Customer Services, South West Yorkshire NHS Partnership Foundation Trust, Block 10, Fieldhead, Ouchthorpe Lane, Wakefield, WF1 3SP
Tel: 0800 5872108
Email: customer.servicesSWYT@nhs.net

Calderdale Clinical Commissioning Group: They commission (buy) NHS health services for people in in Calderdale including:

  • Elective hospital care
  • Rehabilitation care
  • Urgent and emergency care
  • Most community health services
  • Mental health and learning disability services.

If your complaint is about services such as hospital care, mental health services, out of hours services and community services such as district nursing and you have tried to resolve your complaint about any of these services at local level and are not satisfied or if you feel unable to complain directly to the service provider you can register an official complaint contact Calderdale Clinical Commissioning Group (CCG)

Write to: Dr Matt Walsh, Chief Officer, NHS Calderdale Clinical Commissioning Group, Fifth floor, F Mill, Dean Clough, Halifax, HX3 5AX.

Yorkshire Ambulance Service & all West Yorkshire 111 service calls

Write to: Patient Relations Helpdesk, Yorkshire Ambulance Service NHS Trust, Springhill 2, Brindley Way, Wakefield 41 Business Park, Wakefield, WF2 0XQ
Tel: 0333 1300549
Email: yas.patientrelations@nhs.net

Locala: Locala is a not-for-profit social enterprise that provides some NHS community healthcare services to people in Calderdale

Write to: Customer Liaison Team, Locala Community Partnerships CIC, Freepost Plus RSTJ-EYJA-UCTB

The Care Quality Commission (CQC): The only complaints that the CQC can investigate relate to the those about use of powers or how duties have been carried out under the Mental Health Act.  It does not investigate any other complaints. 
Write to: CQC Mental Health Act, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
Tel: 03000 616161

Parliamentary and Health Service Ombudsman: If you are not satisfied with the final response you receive to your complaint or you still have not received the final complaint response after six months, then you have the right to pursue your complaint with the Parliamentary and Health Service Ombudsman.

General Medical Council (GMC): The General Medical Council (GMC) deals with the most serious concerns about doctors. These are concerns that might require a doctor’s registration to be restricted or removed to protect patients and to uphold public confidence in the medical profession.  You can raise a concern about a doctor with the GMC.  This is not part of the NHS complaints process and Healthwatch Calderdale cannot help you do this.

General Dental Council (GDC): The General Dental Council set and maintain standards in UK dentistry. Your dental professional must be registered and must continue to meet expectations throughout their careers.

The General Dental Council (GDC) can look into serious concerns about the ability, health or behaviour of a dental professional that suggest the professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession.

Some common examples include serious or repeated mistakes in patient care, fraud, discrimination and any serious criminal offences or convictions.

It can also look into individuals who provide dental treatment (including tooth whitening), despite not being registered with the GDC. It can also look into individuals who provide dental treatment (including tooth whitening), despite not being registered with the GDC. This is not part of the NHS complaints process and Healthwatch Calderdale cannot help you do this.