The Plane Trees Group Practice

On a few occasions, I have received a call from the surgery telling me my prescription is ready to collect from the pharmacy but when I get there they tell me it's not ready which is very frustrating.
Also on occasions when I have been in with the doctor he has not let me speak and cuts me off and rushes me.
I have found some of the reception staff to be rude at times.

The doctors are great but the secretarial staff & all but 1 member of reception staff are ignorant, & make you feel guilty for contacting them. About time the doctors got rid of them all before they lose all their patients.

Was booked in by practice, knowing my age and health and was told your not eligible for the flu jab when arrived for it. Total waste of every body's time!!!!!!!

Always able to get an appointment when needed. Lots of advice and joined up services.
Only comment is ability to book ahead for nurse appointments eg annual medication review - would be good if could plan ahead and make sure can get an appointment when have planned leave from work.

Really good. Made what could have been a very uncomfortable experience just fine. Total confidence in the team of people who did it. Skilled and experienced and kind as well.