Total lack of patient care
For a long time the service at the surgery has been below standard but since the flood in December 2015 it is now totally non-existent. You cannot get an appointment when you need, one you get fobbed off with triage by phone if they call you back at all and everything is blamed on the flood. 5 months on there should be systems in place to ensure vulnerable patients receive the care they need. as an insulin dependant diabetic I should be able to speak to a GP or get an appointment when I need one without having to go through the 'guard-dog' receptionist who has no right to demand to know why I want an appointment, or to be triaged over the phone. How can you accurately diagnose a patient without seeing them? PLus many times I have asked for an appointment with the Dr and when I turn up I found out they have given me an appointment with the nurse. If I wanted an appointment with the nurse I would have asked for one! Will be putting a complaint in to the Practice Manager and looking for an alternative GP.