Station Road Surgery

Contact

08444 778916

Station Road
Sowerby Bridge
West Yorkshire
HX6 3AB

Location

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Reviews (13)

Support for learning disability

June 27, 2022
They are good at sorting my prescriptions. They are helpful when I go to see them. I have a learning disability & they understand my needs.
Shaun

Phone appointments preferred

June 27, 2022
Good with children, I can always book appointments quickly for them. Not as good with adults with longer waits.
Phone appointments work well as they suit home/work life balance. Rare to be able to book an appointment after work (after 5pm) they always go quickly so I would prefer phone appointments offered first to avoid having to take time off work.
Rona

Not even verbal consultation just text

June 14, 2022
Very poor. Rang for appointment and got an online link to write in 300 characters my symptoms. Asked for a phone call and got a text message not really addressing my symptoms with a message to ring for a telephone call to speak to the physio which I can’t have until July 1st. Asked for a phone call and got a text. This is the third time over several months when I needed a doctor that I just got a text.
Anonymous

Quickly seen

May 23, 2022
I have a learning disability and they see me quickly. They check on the phone what it's about and they give me an appointment.
I am independent but need support with prescriptions and that happens here and at Sowerby Bridge Pharmacy.
I use the website as I find that easier than waiting on the phone to sort prescriptions.
Jessica

Terrible. Doctors are not providing service.

March 23, 2022
1) The appointment booking system is abysmal, you are directed to an online form which rarely works. If you call they refuse to acknowledge you.
2) They responded to a request about tonsilitus with a text message having never spoken to the patient, who was pregnant. The message contained no actual medical care.
3) I had to threaten them with complaints to NHS England and point out that I am a doctor myself before they gave a call back.
4) They assume non medically trained members of the public are capable of performing diagnostic medicine with no consultation.

I frankly think the practice should be disolved.
Steven Spall

Absolutely brilliant

December 29, 2021
Had a medical issue so registered an E-consult report at 8am on the day after the Christmas break. My GP phoned me at 9.30am, discussed the issue, agreed a treatment programme and I collected a prescription in the afternoon. Absolutely brilliant.
PeterL

Very bad

November 1, 2021
Waiting for a call back. 6 hours later.
Anonymous

Called in for the offer of the shingles vacci

June 28, 2019
All went very well. Waiting area OK, lass giving the vaccination seemed quite competent and polite. Very little waiting beforehand. Advised, correctly to, wait in the surgery for 10 minutes afterwards.
Anonymous

Thankfully not a patient

July 4, 2018
Took my father here last week, as he is a registered patient. Nightmare. Rude and uninterested receptionist. I then had to explain to her how the nominated pharmacy thing works for prescriptions as she couldn't get her head around the concept of it being sent electronically to them. The two people in the queue in front also were getting annoyed at her incompetence so I know it can't just be me. Thankfully convinced my father to change surgeries.
James

Not a Fully Functioning Surgery

September 13, 2017
Several issues concern me:

1) Extremely difficult to make an appointment and waiting for a call to be answered is extraordinarily long. Once your call is answered the attitude of staff is appalling. As previous reviewers have noted, you think you've finally booked an appointment with a GP only to turn up and find out you've got an appointment with the Practice Nurse, even with over a weeks notice.
2) The Practice Nurse does not listen, do any follow-up and/or cancels appointments after tests have been taken.
3) Long-term and persistent health problems (over 5 years in this instance) are not fully assessed, treatment is constantly delayed and/or ignored. In my case, all referral requests have been denied.
4) Staff are dismissive and will talk over you when you try to explain health concerns. They just don't listen which means health problems become significantly worse over time, especially without adequate treatment.
5) Their NHS Choices review page has been altered from 2 to 4 stars, and from 53 to 4 comments, hence the increase in rating. All previous comments have been deleted, which is not a true reflection of the quality of care they're providing (considering just 43% of patients would recommend the surgery according to NHS Choices).

I am desperately trying to find another surgery who might take my concerns seriously or at least attempt to undertake follow up work.
Anonymous