Spire Elland Hospital

Contact

01422 324000

Elland Road
Elland
West Yorkshire
HX5 9EB

Location

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Reviews (28)

appointment booking issue

September 14, 2023
I was referred by the pain clinic and was told I had an appointment at Spire today, only to now be told my appointment had not be approved by Spire and therefore I am not going to be seen today which is frustrating. However, the receptionist at the front desk called the NHS team immediately and requested they rebook the appointment and explained I would need to wait for a letter from Spire confirming the appointment. I believe Spire have done all it can for me today to resolve the issue and provided me with a clear explanation as to what went wrong as well as contact details should I need to further chase the appointment.
Anonymous

Reply from Spire Elland Hospital

Thank you for your feedback, I m sorry to hear that you has issues booking your appointment. Please do contact me via email at lucy.bedford@spirehealthcare.com should you wish to discuss this further.


Provider responded

Polite

September 14, 2023
Polite staff - clinical and none clinical
nice atmosphere
rapid care - minimal wait times
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback, I will ensure this is shared with our teams.


Provider responded

personal experience

September 14, 2023
I feel like I've had a very personal experience and not just another number coming through the doors, which is something I've not experienced before in healthcare.
Little things have made a big difference such as being asked my preferred name by one nurse and then all the nurses using it!
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback - I will ensure that I pass this on to our teams


Provider responded

communication

September 14, 2023
Communication among different departs within the hospital is excellent but not so good when needing to communicate with other care providers. I had an X-ray at HRI which the consultant at Spire needed to see and it took almost 2 months for them to chase it up and get to see it and I also had to chase it. Other than that the care i have received here had been very good.
Anonymous

Reply from Spire Elland Hospital

Thank you for taking the time to provide us with feedback. If you would like to discuss your issue further, please do contact me at lucy.bedford@spirehealthcare.com


Provider responded

pleasant

September 14, 2023
pleasant staff and environment
Appointments on time and given enough time during appointment
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback, I will ensure this is passed on to our teams.


Provider responded

Kind staff

September 14, 2023
Kind staff - can tell they care which is refreshing in healthcare
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback - I will ensure i pass this on to our teams


Provider responded

nice environment

September 14, 2023
clean and bright environment
nice staff
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback - I will ensure it is passed on to our teams


Provider responded

late appointment

September 14, 2023
I had to wait 25 minutes for my physio appointment today.
Anonymous

Reply from Spire Elland Hospital

Thank you for your feedback - it is disappointing to hear that you had to wait for your physio appointment. Please do contact me at lucy.bedford@spirehealthcare.com if you would like to discuss this further.


Provider responded

Its everything you could want!

September 14, 2023
Its everything you could want from a hospital stay. Great care and all clinical and none clinical staff spoke to me with respect and friendliness. No improvements are necessary in any areas.
Anonymous

Reply from Spire Elland Hospital

Thank you for your kind feedback - I will ensure it is passed on to our teams


Provider responded

efficient

September 14, 2023
I checked in with ease and called to my appointment almost immediately called into my appointment, I didn't even get a chance to drink my coffee!
Anonymous

Reply from Spire Elland Hospital

Thank you for providing feedback regarding your hospital visit, I will ensure this is passed on to our teams.


Provider responded