Right to Respond

AT THE MOMENT PLEASE DO NOT CLICK THE CHECKBOX “Have you replied before”. 

Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

 

AT THE MOMENT PLEASE DO NOT CLICK THE CHECKBOX “Have you replied before”. 

Your reply

* Required fields

Original feedback for

Specsavers


Sorted eventually, family time won't get back

Eyes didn't feel right - regular customer. Informed I needed glasses, having prescription given after I complained of headaches. Suggested varifocals, which cost an extra £300. Still having issues but suggested another test and more varifocals. After 2 lots I complained and the manager sorted me out. It took me 6 month to get sorted with a positive outcome. Got money back and glasses finally sorted.