Very dated, staff outside smoking unhelpful
Visited my grandmother and stood at the door ages waiting to be let in whilst staff were sat opposite smoking, buzzes going off and residents not able to reach bells to call for help. Some staff lovely some rude, went to the kitchen to ask for something and was spoken to very rudely by a dark haired large woman who told me aggressively she was the "cook" Not the cleanest place and staff discussing personal matters in front of residents and lunch time residents complained food cold