New emergency appointment system a mess
The new emergency appointment booking system has made it all but impossible to access an appointment when you need one, unless you live in Mytholmroyd. If you live Hebden or beyond the road works make it quicker to get to Burnley sometimes and once there the waiting times are sometimes into the hours. This feels a lot like managing demand by making it very hard for many people to access emergency appointments. Reception staff entirely unhelpful and advise that even if you attend drop in you might not be seen if doctors have home visits.