Hebden Bridge Group Practice


08444 772477

Valley Medical Centre
Valley Road
Hebden Bridge
West Yorkshire


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Reviews (3)

Not patient centered carr

February 7, 2019
Repeated episodes of reception staff being unhelpful to the point of compromising my heath. Hide bound by their rules yet at the same time non clinical staff making decisions that compromise patient safely.

New emergency appointment system a mess

November 7, 2018
The new emergency appointment booking system has made it all but impossible to access an appointment when you need one, unless you live in Mytholmroyd. If you live Hebden or beyond the road works make it quicker to get to Burnley sometimes and once there the waiting times are sometimes into the hours. This feels a lot like managing demand by making it very hard for many people to access emergency appointments. Reception staff entirely unhelpful and advise that even if you attend drop in you might not be seen if doctors have home visits.

Long wait for appointments

April 1, 2017
Appointments are available online 3 weeks ahead - useful if you know you are going to be unwell. Most of us don't! Unable to see GP of your choice at shorter notice. This makes for quite a number of failed to attend events. Bad for GPs - no continuity of care of patient.
They've no adopted a system where you describe your system to a non-health care person who decides the urgency of your problem (it'll be key words and if you don't know them, you'll never see a doctor or have a conversation with them) . Even 'expert patients' are amateurs, they are not health care professionals and are unlikely to know what symptoms to watch for in any given condition. So having minimally trained reception staff deciding how ill one is, is dreadful and does not provide the safety net of health care which GP surgeries are meant to provide.