Right to Respond

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Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

 

AT THE MOMENT PLEASE DO NOT CLICK THE CHECKBOX “Have you replied before”.

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Original feedback for

Calder Community Practice


Chaotic practice: dangerously disorganised

At my last appointment, patients had been booked in from 8.45am when the nurse would not arrive until 9am. The treatment I received triggered PTSD, for which I required trauma counselling. I was told test results would take 3-4 weeks and the actual wait was 8-10 weeks. I found this out for myself when the practice gave me a hospital phone number in error to chase the results myself. I was told results would come by letter and they actually came by text. Had to chase my complaint about all this repeatedly: it is now over 4 months since the incident and it is still not completely resolved. I will never use this practice again for any reason.