It's getting worse
When you're on regular medication for cardiac problems, that medication is extremely important. Bankfield has big problems, it's been getting gradually worse for a couple of years but it's now a point where it's not possible to reliably get repeat prescriptions. We are not talking about the occasional mistake. Were talking about a service which has passed breaking point and is no longer functional. Requests for repeat prescriptions are now routinely ignored. Electronic request vanish into the ether, telephones are not answered and personal visits to try and resolve end with "If you're unhappy with the service here you can register at a different GP surgery!" but no effort is made to actually get the prescriptions for you. Bankfield have a complaint policy but they openly ignore it and refuse to accept complaints.