Angelcare UK Limited

Feedback Rating

Based on 1 reviews

How likely are you to recommend this organisation to friends and family if they needed similar care or treatment?

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

How do you rate your overall experience of this service?*

Summary of your experience* (max 45 characters)

Tell us more about your experience*

Where do you live? (town/city)

Your ratings (select if applicable)

Cleanliness

Staff Attitude

Waiting Time

Quality of care

Quality of food

Would you like Healthwatch Calderdale to contact you about your review?

Do you want to know more about how to make an official complaint?*

No Yes

Would you like to speak to Healthwatch directly?*

No Yes

Please leave your telephone number below and we will call you back.

Telephone

About you

Name

Leave feedback anonymously?

Email* (Your email will be kept private and you will not be sent any marketing material. If you do not wish to provide an email address, please call us on 01924 450 379 and we will take your review over the phone.)

I accept the Terms and conditions

I consent to being contacted regarding my feedback by Healthwatch*

Yes No

I confirm I am over the age of 16*

Yes No

I have parental consent*

Yes No

Only your overall rating, comment and name (if disclosed) will be visible online.

Leave your feedback

Reviews (1)

No communication

September 12, 2018

After repeatedly having to ring them about my mum not being given her medication, even though it was the only real need stated in her care plan, it still continued, and the management never once called me back to make sure it was put right. They did my mums evening call before tea time to save time and money, even though they had half an hour for every call but never stayed more than ten minutes, sometimes five. We gave them more than a few chances, but the messages weren't getting through. I told them that this was a safeguarding issue and should be reported to them as I have asked for the bill to be put on hold, but nothing has been done. So CQC is my next option.

Debra Clayton

Reply from Angelcare UK Limited

Angelcare UK Limited respond to all complaints and refer all complaints of this nature into Safeguarding.

Angelcare UK Limited would have responded accordingly to any concern raised about the service in particular concerns around medication.

Having looked through the companies complaints for 2018, the companies Safeguarding Alerts for 2018 and looked through other records around contact into the office we are assured that this concern is not our company.

If however Ms Clayton would like to contact me she can.

Angelcare UK Limited