Angelcare UK Limited

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Based on 1 reviews

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Reviews (1)

No communication

September 12, 2018

After repeatedly having to ring them about my mum not being given her medication, even though it was the only real need stated in her care plan, it still continued, and the management never once called me back to make sure it was put right. They did my mums evening call before tea time to save time and money, even though they had half an hour for every call but never stayed more than ten minutes, sometimes five. We gave them more than a few chances, but the messages weren't getting through. I told them that this was a safeguarding issue and should be reported to them as I have asked for the bill to be put on hold, but nothing has been done. So CQC is my next option.

Debra Clayton

Reply from Angelcare UK Limited

Angelcare UK Limited respond to all complaints and refer all complaints of this nature into Safeguarding.

Angelcare UK Limited would have responded accordingly to any concern raised about the service in particular concerns around medication.

Having looked through the companies complaints for 2018, the companies Safeguarding Alerts for 2018 and looked through other records around contact into the office we are assured that this concern is not our company.

If however Ms Clayton would like to contact me she can.

Angelcare UK Limited