Our Current Work 2019

What would you do to improve health and care services in Calderdale?

Health and care leaders, frontline health and care staff, patient groups and experts came together to produce a ten-year plan. It was published in January 2019 and aims to transform the health service over the next 10 years into one that is fit for the future, sustainable and where taxpayers’ investment is used effectively. The plan includes:

• Making it easier for people to access support closer to home and via technology
• Doing more to help people stay well
• Providing better support for people with cancer, mental health conditions, heart and lung diseases, long-term conditions, such as diabetes and arthritis, learning disabilities and autism, and for people as they get older and experience conditions such as dementia.
• Tackling conditions that affect children and young people.

You can read more about the following:

Long Term Plan (https://www.longtermplan.nhs.uk/online-version/)

The NHS Long Term Plan Easy read (https://www.longtermplan.nhs.uk/wp-content/uploads/2019/01/easy-read-long-term-plan-v2.pdf)

Listen to the audio version (https://soundcloud.com/nhsengland/sets/long-term-plan)

Make sure your voice counts on these changes and take part in the survey here:


Survey closes on Friday 3rd May 2019

#WhatWouldYouDo? video

Click the download button to see the short #WhatWouldYouDo? video

Why does sharing my views matter?

West Yorkshire and Harrogate Health and Care Partnership will be responsible for producing a 5-year local plan, which will set out how to deliver the ambitions of the NHS Long Term Plan in our district. We need to hear from you about what would make health and care services better where you live.

What will patients get out of the NHS Long Term Plan?

Click the download button to see a video on what patients will get out of the Long Term Plan

NHS Long Term Plan Summary Report

Click the download tab for the Summary Report. It gives a brief outline of the work undertaken by the 6 local Healthwatch Organisations (Leeds, Bradford, Kirklees, Calderdale, Wakefield and North Yorkshire.)


  • Why we did it
  • Key findings
  • Next steps

Healthwatch: Our NHS Long Term Plan - full report

Click the download tab for the full NHS Long Term Plan report.

This piece of work was completed over 8 weeks, between March and May 2019. We gathered people’s views using two surveys and speaking with them at 15 focus groups. The surveys were completed face to face during outreach sessions with different groups and services in the West Yorkshire and Harrogate and Craven area, and were also available online.


  • Part 1: Findings – General survey and focus groups
  • Part 2: Findings – Specific conditions survey
  • Next Steps and Thanks

What is the issue?

During February and March 2019, we will be asking people to tell us about their experience of accessing the Single Point of Access for mental health services in Kirklees and Calderdale (SPA).

If you’d like the opportunity to give feedback, we are working on a short survey which will be available very soon but in the meantime you can contact Clare on 01924 450379 or email clare.costello@healthwatchkirklees.co.uk

If you are involved with any mental health support groups and you’d like us to come along to tell you more about this work, please get in touch using the contact details above.

What is the issue?

We’d like to hear from people who use Adult Social Care services in Kirklees and Calderdale. Whether that’s respite care, day services, supported living, home care or something else, if you would like to tell us your story, or if you care for someone and would like to tell us about your experience, please get in touch.
We want to hear from people who would be willing to share their experience of adult social care over a 6 month period – we will only ask for a short, regular phone call, at a time to suit you, or we can email or arrange a meeting. This would help us to get a detailed picture of what it’s like to regularly interact with Adult Social Care services. If you think you’d like to get involved, please get in touch with Clare Costello on 01924 450379 or email clare.costello@healthwatchkirklees.co.uk

How to get involved

We’d like to hear from people in Kirklees and Calderdale who use Adult Social Care services. Download this poster to find out how to get involved.

CAMHS experiences survey

As part of Healthwatch Calderdale’s work in supporting people, we’ve been working with a number of families of children displaying signs of autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD), or attention deficit disorder (ADD) to help them navigate Child and Adolescent Mental Health Services (CAMHS). Much of this work has been on a one-to-one basis to try to help parents get the best outcome for their child. 

We now believe that by bringing this information together we can really highlight the difficulties families are facing.  We will share these stories with the service provider (CAMHS) and the commissioner (Calderdale Clinical Commissioning Group), to ensure people’s voices are heard, highlighting the issues raised and making recommendations for positive change.  

It’s timely as the local authority’s latest Care Quality Commission (CQC) inspection raised issues around autism assessments in children and we really want to feed our intelligence into this. 

 And we’ve created this survey so the wider public can share their views too – we believe your ideas can help lead to improvements and work towards making a positive difference for all. 

 If your child is displaying signs of autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD), or attention deficit disorder (ADD) and has been referred to Child and Adolescent Mental Health Services (CAMHS), and you would like to give your feedback on your experiences, click the link to fill in our survey: https://www.surveymonkey.co.uk/r/CAMHS

 The deadline is Monday July 1. 

 If you have any questions you can contact Joanne Douglas at Healthwatch Calderdale on joanne.douglas@healthwatchcalderdale.co.uk 

What is the issue?

Healthwatch Calderdale is launching a range of engagement projects to collect the experiences of children and young people on health and social care.   

The purpose of our projects is to discover what matters most to children and young people in terms of health and social careWe want children and young people to know that their voice is important – we will report on their experiences, sharing what they have told us with the people with the power to make change happen.  We hope that these voices can be used to help shape the future of health and social care. 

We have heard from a number of parents and carers of children displaying signs of autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD), or attention deficit disorder (ADD) regarding their children’s experience of Child and Adolescent Mental Health Services (CAMHS).   We’ve helped these families with their CAMHS concerns on a one-to-one basis, working with them to help them get the best outcome for their child.  Now we’re hoping to bring together all these voices, and others to ensure they are heard and to try and make a positive difference for all. 

We hope to highlight what these families face and then put forward practical and achievable ideas to address the issues identified. 

Over the coming months Healthwatch Calderdale will also be going into schools, youth groups, running online surveys, and working at the heart of the community to listen to children and young people. 

If you’d like more information about our work, contact Joanne Douglas on joanne.douglas@healthwatchcalderdale.co.uk 

Have your say on future telephone and video outpatiient clinics at Calderdale and Huddersfield NHS Foundation Trust

Healthwatch Calderdale has been asked to do some community engagement about changes the Calderdale and Huddersfield NHS Foundation Trust (CHFT) is making to the way it delivers outpatient care.  

CHFT is planning to introduce outpatient telephone/video consultations in the future as well as the face-to-face outpatient appointments it already offers.  By making these changes it is hoped that patients will require less time off work to attend hospital outpatient appointments, have less delays with their treatment, shorter waiting times and fewer unnecessary hospital appointments. 

 CHFT wants to find out if there are any barriers to using the services for people with protected characteristics.  On behalf of CHFT, we have been asked to talk about these changes to local people/carers of local people who have   

  • A learning disability  
  • A sensory impairment  
  • A developmental disability  
  • A cognitive impairment  
  • A mental health condition  
  • A physical or mobility impairment  
  • A long term condition 

 As well as  

  • older people 
  • people who do not speak English, or who only have a basic or limited command of the English language 

The issues we are exploring are whether the people in the groups listed above would be able to access the telephone/video care system without difficulty; what difficulties there may be and how the hospital trust can overcome such difficulties. 

Click here to have your say in this project

 We are running engagement sessions with groups over the summer and working to a deadline of 13 September 2019 

Healthwatch Calderdale is submitting evidence to the House of Commons Health and Social Care Committee inquiry into dental services.

The Committee is holding an inquiry into dentistry services and it is asking for feedback about the provision of NHS dental services.

We have used evidence gathered from the clients and groups we work with to provide feedback to the inquiry, but it’s also open for members of the public to comment on too.

The main themes we are submitting evidence about are:

  • access to an NHS dentist
  • access to urgent dental care
  • access to interpreters for those unable to speak English
  • patients being unaware they have been de-listed by their dentist
  • cancelled appointments
  • inappropriate dental work being carried out
  • penalty charges
  • information from reviews left on Healthwatch Calderdale’s website by patients of local NHS dentists.

The inquiry is looking at the relationship between the NHS and dentistry and whether or not current arrangements are satisfactory and how access to NHS dentistry can be improved, among many other areas.

People can submit their views about NHS dentistry by clicking here before Friday 13  September, 2019.

Click here link: https://www.parliament.uk/business/committees/committees-a-z/commons-select/health-and-social-care-committee/news/dentistry-services-inquiry-launch-17-19/

Healthwatch Calderdale submitted evidence to the Commission for Equality in Mental Health in August 2019.

We used evidence gathered from the clients and the groups in our feedback. The main themes which we provided feedback on were:

Addressing the social, economic and political determinants of mental health
  • difficulties in daily life as a result of mental health problems specifically regarding work, finances education and impact on family
Ensuring equal access to support for mental health
  • lack of specialist mental health services
  • lack of choice in mental health care
  • lack of knowledge of autistic spectrum condition in generic mental health services
  • difficulties in obtaining mental health support for people with autistic spectrum condition
  • autism diagnoses from outside of area not been accepted within area. People being referred for further diagnostic assessment and subsequently being ‘undiagnosed’
  • discharge from mental health services of people reporting suicidal feelings/escalating mental health problems followed by suicide attempts
  • Lack of reasonable adjustments in mental health services for people with disabilities under the Equality Act 2010
  • access problems to mental health services where a person’s behaviour is difficult
  • staff attitudes and behaviour in mental health service impacting on people’ access to crisis service

We also submitted suggestions from either our clients or proposed based on our experience of supporting people with mental health needs for improving quality and outcomes in mental health support.